Worked with sales person Hasab and Manager of location Henry Graves. Total professional...I ported from Verizon and they made my time there fun as well while going through the process. Great store
Went there to get a new charger for my Samsung Galaxy S6 but they don't sell Samsung replacement chargers. They tried to sell me an off brand charger for $40 (the pictures attached to this review are the only brand they sell). I was planning to leave but then the staff talked me into changing my plan because "it was the same plan but less expensive". Not only was it 12 dollars more a month (which I didn't find out until my next bill arrived), I can no longer go back to the old plan because it isn't available anymore. I brought my bill back to the store after it went up so the situation could be resolved. I had to wait 45 minutes in the middle of a week day just to speak with someone. After I did, I was told I should not have been moved to the new plan for 2 more months, but then it would be cheaper. They offered to provide me a bill credit to compensate for the increase during those two months. I accepted but was told the request would be submitted to their store manager and then someone would text or email to let me know if it had been approved. Not surprisingly, I never received a message from the store manager and never received a credit on my bill. I'm still trying to get this situation resolved and suspect this AT&T store will never fix it. If you decide to go here, do not trust them.I
Markus, the sales associate who helped me today was amazing. He answered all my questions, helped me with issues I had learning my new phone and also sold me on Direct TV. I will recommend this AT&T store to all my family and friends. Both Markus and Haseed, who helped me on Sunday, are excellent sales associates and very knowledgeable in their field.
Made the switch from Sprint to AT&T as a Directv customer and Burry made the change flawlessly! From transferring data, to setting up accounts and establishing bill pay. My family and I felt very comfortable in the relaxed atmosphere and were fully informed every step of the way. Even after our initial visit, we called or visited and got our questions and concerns addressed professionally and quickly.
Went in to activate new phone. The sold me a new data plan, unlimited, and direct tv while I was there. The finances discussed in store were very different from reality. My cell phone bill (2 phones) increased by nearly $200 vs the $15 discussed in store and the promo offers related to Direct TV "shouldn't have been offered" and were not available resulting in increased costs.
At T Authorized Retailer is a US Electronics Store based in Eldersburg, Maryland. At T Authorized Retailer is located at 6400 G Ridge Road, Eldersburg, MD 21784, USA.
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